9/13/2023 0 Comments Helios airways 522The switch (in the MAN position) is in the bottom right hand corner of the image. This is the pressurisation panel recovered from the wreckage of Helios 522. It’s incredible to think that one small switch on the wrong setting could result in the loss of 121 lives. The flight crew of Helios 522 didn’t ensure that the pressurisation switch was set to AUTO. Good checklists are, above all, practical. Instead, they provide reminders of only the most critical and important steps–the ones that even the highly skilled professionals using them could miss. They do not try to spell out everything–a checklist cannot fly a plane. They are efficient, to the point, and easy to use even in the most difficult situations. Remembering these three Cs will go a long way to helping you provide both your landlords and your tenants with excellent service, and build long-term relationships with them.ĭaniel Boorman from Boeing has the following to say about checklists: When designing checklists in your business, it’s crucial to ensure that the most important steps for a particular procedure (for example finalising a tenancy) are on the checklist, and that they follow a logical sequence.Ĭhecklists ensure compliance, completeness and consistency in all tasks. When processing claims for rent default, landlord insurance providers are looking very closely to ensure the appropriate notices have been issued (Notice to Remedy Breach and then Notice to Leave for QLD) and the required action has been taken at the right time. Result being that you have to go right back to the beginning of the arrears process again. Or, you may forget to lodge Tribunal documents within the required timeframe, for a tenant in arrears who has failed to leave. Result being that you have an unhappy landlord client and your agency may end up footing the bill to reimburse the landlord. For example, you may forget to deduct an amount from a vacating tenant’s bond. But it’s also easy to get distracted and miss a step. It’s easy to get complacent about something that you may have done a thousand times before. So too, is piloting a plane.Ībove all, this accident teaches us about the importance of checklists, that they are there for a reason, and need to be followed at all times. Property management is a task-oriented profession. What can Helios 522 teach us as property managers?
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